Transforming Mylands’ Shopify Experience: A Luxury Paint Supplier’s Journey

In the world of high-end interiors, where every detail matters, Maylands, a prestigious luxury paint supplier, found itself in a difficult position. Their Shopify website, meant to be the digital gateway to their premium brand, was plagued with ongoing technical issues, slow support, and unresolved maintenance challenges. With their previous agency failing to deliver the necessary support, their ambitions for growth were at risk.

Under Pressure: A Brand Struggling to Scale

As owners and marketing executives at Mylands pushed for expansion, they found themselves hindered by communication breakdowns and an ever-growing backlog of unresolved website issues. The lack of reliable support meant that key website updates and fixes were either delayed or ignored entirely. This wasn’t just frustrating—it was actively holding them back from achieving their growth targets.

With ongoing development issues stalling their progress, the stress of navigating an unreliable website only intensified. In a competitive luxury market, they needed a Shopify development team that understood their business, delivered on time, and provided proactive support.

Averting a Costly Rebuild: How Resolved Beyond Changed the Game

Before being introduced to Resolved Beyond, the team at Mylands were on the verge of commissioning a full rebuild of their Shopify store. Given the scale and complexity of their ecommerce operation, this would have resulted in a huge financial investment, significant downtime, and further disruption to their business.

However, once we stepped in, we conducted a full audit of their Shopify website, identified key problem areas, and systematically resolved all outstanding issues. Our proactive maintenance and support structure allowed Mylands to regain confidence in their platform, eliminating the need for an expensive rebuild. This saved them thousands in development costs and relieved the mounting pressure of transitioning to a new system.