The Resolved vision.

building something that changes lives.

A unique specialist agency that fixes, supports, and develops existing platforms, and the engine behind what we are building into one of the biggest tech for good operations globally. That is the point. We keep businesses trading, we make broken things work, and we use the same skills to help people at scale.

Over the next couple of years our plan is simple, grow what works, keep it human, make a real difference through technology. No fluff. Do the work. Show the results.

Doubling down on real support

Resolve Beyond will keep focusing on takeover and rescue work for Magento 2, Shopify, WooCommerce, and Flutter apps. The messy technical stuff is where we are calm. Rethink, not rebuild, stabilise what you have, lift Core Web Vitals, improve conversion, keep revenue flowing while we get things right. We hold a three hour response target, we operate 05,30 to 20,00 UK time, and we are lining up additional time zone coverage to move toward true 24 hour support.

Full stack capability

Magento 2, Shopify, WooCommerce, Flutter, React, Node, Laravel, bespoke CRMs, ERP and payment integrations, data pipelines, mobile apps. Not just e commerce. A full stack that many agencies do not touch, in the North East, across the UK, and abroad. We use it to solve problems quickly, with clear ownership, no drama.

Going global without losing our roots

More of our leads are international now, so we will build on our India base, invest in overseas talent, and tighten delivery so we can serve clients from London to Los Angeles with the same standard. Hartlepool stays home. The values do not change, honesty, reliability, do what we said we would do.

Building talent differently

Resolve Academy will mentor and train 50 young people from diverse backgrounds into real tech roles across the group and our partner agencies. Non traditional pathways, practical skills, paid opportunities, proper career starts, not just certificates.

Tech for good at scale

Resolve Changing Lives will donate 25 mobile apps to good causes worldwide over the next two years. Mental health, dementia support, charity fundraising, and community tools that are simple to run and easy to use. Useful software that helps people in daily life, not tech for tech’s sake. The aim is impact, reach, and a low cost of ownership so charities can keep using what we build.

Scaling responsibly

Through Resolve Scale Up we will keep mentoring founders with practical operating playbooks. We will grow through agency partnerships, follow the sun delivery, multi currency billing, clear statements of work, and a steady drumbeat of case studies and references that show real outcomes.

The bigger picture

The next one to two years are about global reach with a local heart. Grow overseas revenue, create more jobs, help more clients succeed, and keep the same straight talking approach that built Resolved.

This is the vision,
a specialist agency that fixes what others cannot,
a team that develops people not just code,
a company using technology to help as many people as possible worldwide.

We are proud of how far we have come, and we are more excited about where we are going. This next chapter is about scale, and it is about legacy, building something that truly changes lives.