From start up to global operation, how Resolved became an international business in just 12 months

This time last year, The Resolved Group did not exist. It was an idea being turned into a plan, a belief that we could build a world class technical agency from the North East, one that fixes what others cannot, supports what others abandon, and uses technology to make a real difference.

Twelve months later, we are running two offices, working with clients across multiple continents, and operating a 05,30 to 20,00 UK support window, with extended out of hours coverage through our India base. What was once a small regional team is now an international business with the capability, reliability, and heart to match some of the biggest names in our field.

How we made it happen

Over the past year, we have deliberately internationalised Resolve Beyond, the part of the group that handles technical support, maintenance, and rescue work for Magento 2, Shopify, WooCommerce, and Flutter apps.

We built a high performing, payroll backed team in India and fully integrated it with our UK operation. This was not about outsourcing, it was about creating one team, operating across time zones, built on shared values, develop, mentor, and promote from within.

That decision has changed how we work. Clients now benefit from faster response times, seamless project handovers, and genuine round the clock coverage without inflated costs. It also means we can take on larger, more complex stabilisation and maintenance work without slowing delivery or adding overheads.

Going from regional to global

We have moved from regional targeting to global positioning, still supporting UK SMEs, charities, and local partners, and now serving businesses in Asia, the USA, and the Middle East. Since January, international leads have grown by 185 percent, and more than a third of new business now comes from overseas.

Opening our India office unlocked true follow the sun delivery, allowing us to handle urgent support requests at any hour while keeping quality consistent. It also opened up new trade opportunities and made us more agile as a business.

Our biggest achievement

In roughly the length of a football season, we have gone from concept to a fully operational international group. Along the way, we have created around 20 jobs in two regions where those opportunities really matter, roles that build confidence, careers, and stability for the people who take them.

That growth has accelerated our long term plan. We are now forecasting a valuation of £10 million by 2030, double our original projection, a milestone that reflects both the demand for what we do and the quality of the team delivering it.

But the biggest win is not just commercial. It is proof that a North East start up can scale globally without losing its values. We have shown that you can grow fast, hire internationally, and still stay true to the community and principles that built you.

The next chapter

We are still early in the journey, but the foundations are strong. The next year will bring new partnerships, further expansion into new markets, and deeper investment in people, in the UK and abroad.

Our goal stays the same, build a world class agency that delivers technical excellence and uses that success to make a positive impact through tech for good.

We are proud of what the last 12 months have brought, and we are even more excited about what comes next. This is what it looks like when ambition, values, and community all pull in the same direction.