Behind the Scenes of The Agency Collective’s Hub Support

Over the past two years, we’ve had the privilege of supporting The Agency Collective with the ongoing maintenance, development, and technical oversight of their WordPress-based online hub — a key platform that connects nearly 500 agency leaders around the world.

The hub is central to how The Agency Collective operates: a space where members can log in, access exclusive video content, join events, and engage with a trusted community of peers. It’s a vital part of their day-to-day value delivery — and it needs to work, without fail.

That’s where we come in.

We’ve taken on full responsibility for ensuring the platform remains stable, secure, and user-friendly. More than just routine updates, our support is proactive, fast, and tailored to the evolving needs of their growing community.

Over the last two years, our team has worked closely with them to:

Keep the platform stable and bug-free – We actively monitor and patch issues caused by plugin updates, server changes, and third-party integrations. Our goal is zero downtime and minimal disruption.

Support ongoing updates and tweaks – Whether it’s adding new features, adjusting layouts, or improving performance, we help adapt the hub to better serve members as expectations evolve.

Offer growth-focused advice – Acting as a technical sounding board, we help The Agency Collective make informed decisions on where to invest in development and how to future-proof the platform.

What sets our support apart is our reliability and responsiveness. As part of our service, we offer:

Unlimited bug fixes – so there’s no hesitation when something needs to be addressed. No ticket limits, no extra charges — just fixes when and where they’re needed.
A 3-hour response time – meaning support is never far away. If something goes wrong, we’re on it — fast. This ensures issues are dealt with promptly and confidently, without delays or escalation worries.